At Letsfit, we stand behind the precision engineering, durability, and health-tracking reliability of our smart watches, Bluetooth headphones, and sound machines. We provide a transparent, hassle-free 30-day return policy and robust warranty support tailored for both global direct buyers and B2B wholesale partners.
30-Day Guarantee
Apply for a full return within 30 days of item receipt for eligible unused items in original packaging.
Defect Warranty
Comprehensive coverage for quality or manufacturing issues with prepaid return shipping options.
Global Support
Dedicated customer support reps to streamline RMA authorization, inspection, and refund processing.
1. Standard Return Terms & Eligibility
You have the right to request a return within 30 calendar days from the date of product delivery. To qualify for a full refund under our general consumer guidelines, all returned merchandise must fulfill the following operational criteria:
- Products must remain in brand-new, unworn, and un-operated condition.
- Original factory packaging, seals, protective films, user manuals, and accessories must be intact.
- Serial numbers and batch barcodes must match original order dispatch records.
- Personal identifiers or synced user accounts (such as app accounts on smart devices) must be unlinked prior to returning.
2. Returns for Defective or Damaged Products
In the rare event that a shipment arrives damaged, incomplete, or with functional defects, Letsfit assumes full responsibility to ensure minimum downtime for your operations or personal use.
Defect Submission Procedure:
Please submit a formal Return Merchandise Authorization (RMA) claim to [email protected] with the following required information:
- Commercial invoice or valid order reference number.
- Comprehensive technical description of the malfunction or physical damage.
- High-resolution photo or brief video demonstration verifying the issue.
Note on Shipping Costs: For verified factory defects or freight damages, Letsfit will provide a prepaid shipping label or reimburse shipping charges upon receipt and verification at our regional service warehouse. Products exhibiting intentional misuse, moisture damage beyond rated water-resistance levels, or unauthorized disassembly will be declined.
3. Non-Defective Returns & Discretionary Exchanges
If you choose to return products due to commercial preference changes, SKU adjustments, or ordering updates, discretionary return rules apply:
- Original outward freight fees and customs processing charges are non-refundable.
- Return freight costs must be prepaid by the sender using a trackable logistics provider.
- Customized promotional runs, special bulk branding orders, and clearance items are exempt from standard discretionary returns.
- For hygiene and health safety standards, wearable items worn next to skin (e.g., ear tips, sweatbands) cannot be returned once opened unless non-functional.
4. B2B & Wholesale Warranty Framework
For international importers, retail distributors, and commercial procurement clients enrolled in the Letsfit Wholesale Program, warranty terms are governed by standardized international trade agreements:
- RMA Rate Guarantee: We maintain a factory defect rate well below industry standards (under 0.3%). Bulk defect claims are resolved via replacement credit or spare parts supply in upcoming shipments.
- 12-Month Quality Warranty: Wholesale hardware inventory is covered under a 12-month manufacturer quality guarantee starting from invoice delivery.
- Freight Terms for Bulk RMA: Batch returns are processed via designated regional logistics hubs in North America and Europe to optimize freight efficiency.
5. Refund Processing & Verification Timelines
Once your returned package arrives at our warehouse, our quality control engineering team performs inspection within 3 to 5 business days. Following approval:
- An automated email notification confirming RMA inspection approval or rejection will be dispatched.
- Approved refunds are credited back to the original payment mechanism (Credit Card, PayPal, Wire Transfer) within 5 to 10 banking business days.
- If a refund appears delayed, please contact your financial issuing bank or credit provider prior to reaching out to our team, as clearing times vary across international banking channels.